Post by account_disabled on Mar 7, 2024 19:22:30 GMT 8
Cosío Today we want to share with the readers of our blog, the talk we had with Alejandro Cosío Lozano, who is the Customer Experience Senior Manager of GNP, the largest insurance company in Mexico. In our conversation with Alejandro Cosío, the executive shared with us his beginnings in the insurance industry and in the Customer Experience discipline , he also explained how from GNP, they make the collaborators , intermediaries and those involved with the company, not only implement, but live the values of the organization.
Interview with Alejandro Cosío Lozano Discover how CX can be managed within the insurance industry, in the complete interview with Alejandro Cosío Lozano, which we share below:by WOW! Customer Experience | Aug 18, 2022 | Trends | 0 Comments improve CX in the retail sector Optimizing the Customer Experience is a priority, both Buy Bulk SMS Service to be one step ahead of the competition and to be a reference for good practices among consumers. Without a doubt, technology is here to stay and facilitate processes. That is why in this article we will explain how to improve CX in the retail sector with chatbots and efficiently. Customer Experience is on the agenda of large, medium and small companies as part of their strategies.
Although CX has been a good alternative for years to achieve greater traceability and recognition, today it has become essential. In fact, many organizations already include it in their annual budget. At the same time, the retail sector has great opportunities to improve customer service and experience, and conversational design through chatbots can be a perfect and strategic ally. Special dates: an ace up your sleeve to take into account In retail, special dates are great links to grow sales and improve CX in the retail sector. Christmas, Father's Day, Mother's Day, Hot Sale, Children's Day, are some of the key moments where Customer Experience must gain ground to always be one step ahead of the competition.